Terms of Service — GoTranslate (Shopify App)

Status: August 23, 2026
Version: 1.0

The German version at https://app.gotranslate.app/terms is the authoritative language version. This English version is a translation.

Section 1 Scope and Formation of Contract

1.1 Contracting Parties

These terms of service govern the use of the Shopify app "GoTranslate" (hereinafter "the App") between

• AP10 Studios UG (haftungsbeschränkt), Peter-Henlein-Straße 13, 89312 Günzburg, Germany, represented by its Managing Director Andreas Paulheim, registered with Amtsgericht Memmingen, commercial register B, HRB 21190, VAT identification number DE370237913, email support@gotranslate.app (hereinafter "the provider") and
• the operator of the Shopify store that installs the App (hereinafter "the merchant").

1.2 Business Use Only

The App is directed exclusively at entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB). The formation of a contract with consumers within the meaning of Section 13 BGB is not intended. The merchant warrants that it uses the App in the course of its commercial or independent professional activity.

1.3 Conclusion of the Contract

The contract is concluded when the merchant installs the App via the Shopify App Store and confirms the paid plan in the course of installation. By installing the App, the merchant accepts these terms of service.

1.4 Relationship with Shopify

Shopify is not a party to this contract. A separate contractual relationship exists between the merchant and Shopify, governed by Shopify's terms. The provider is, for its part, subject to the terms of the Shopify Partner Program. Where these terms of service conflict with mandatory Shopify requirements, the Shopify requirements prevail.

1.5 Deviating Terms

Deviating, conflicting or supplementary terms and conditions of the merchant do not become part of the contract unless the provider expressly consents to their application in text form (Textform within the meaning of Section 126b BGB).

Section 2 Subject Matter of the Contract

The subject matter of the contract is the provision of the App for the automated translation of store content for the term of the subscription, together with the performance of the associated translation services in accordance with Section 3.

The App is provided as software operated by the provider and made available over the internet. The merchant acquires no right to reproduce, modify, reverse engineer or make the software available to third parties. The merchant receives a simple, non-transferable right to use the App for its own Shopify stores for the term of the contract.

Section 3 Description of Services

3.1 Scope of Functions

The App provides the following services:

3.2 Supported Content Types

The following may be translated, provided the merchant selects them: products, collections, pages, blogs and blog posts, navigation and menus, store and legal texts, shipping and payment methods, theme texts, metaobjects and metafields.

3.3 Not Included in the Services

The following are in particular not owed:

• the translation of content that Shopify does not make available as translatable;
• the translation of content belonging to protected objects (in particular customer, order and payment data) — the App skips such content technically;
• any human review, post-editing or approval of the translations produced;
• the translation of images, videos, PDF files or other non-text-based content;
• search engine optimisation of the translated content;
• individual customisations of the App for particular merchants.

Section 4 Fees and Billing

4.1 Billing Exclusively via Shopify

Billing is carried out entirely via Shopify's billing function (Shopify Billing). The provider does not issue separate invoices to the merchant and does not collect any payment data. Shopify's billing terms apply in addition, in particular with regard to due dates, means of payment and currency conversion.

All amounts stated below are in euros (EUR) and are net amounts, exclusive of any applicable statutory value added tax. Whether and at what rate VAT applies depends on the merchant's place of establishment and VAT status; tax treatment and disclosure are handled as part of billing through Shopify.

4.2 Prices

4.3 Basis of Calculation

Billing is based on characters of the source text that are actually processed for translation. The following applies:

• If a text contains HTML markup, that markup is counted as well, since it must be processed along with the text in order to preserve formatting.
• A text that is translated into several target languages is counted per target language.
• The included allowance of 200,000 characters applies to freshly translated characters. It is available again in every billing period and expires at the end of that period. Unused characters are neither carried over nor refunded.
• Which translation model is used in a given case is determined by the provider per content type; the merchant does not select it. This choice has no effect on the price — the single character price under Section 4.2 always applies.

4.4 Spending Cap

The spending cap limits the usage-based fees per billing period to EUR 250.00. Once the cap is reached, the App performs no further chargeable translations until the merchant raises the cap via Shopify or the next billing period begins. In this case the provider owes no further performance.

4.5 Trial Period

The trial period is 7 days from the start of the subscription. If the subscription is terminated via Shopify or the App is uninstalled within the trial period, no base fee is incurred.

4.6 Transparency

The App reports to the merchant the current consumption for the ongoing billing period, broken down into freshly translated characters and repetitions. Objections to amounts billed must be raised with the provider; payment processing itself is carried out via Shopify.

Section 5 The Merchant's Obligations to Cooperate

The merchant is obliged:

1. to maintain a functioning Shopify store on a valid plan and to configure the languages required for the App in the store;
2. to grant the App the permissions requested during installation and not to withdraw them during the term of the contract;
3. to select which content types and fields are to be translated and to restrict that selection where necessary;
4. to ensure that it holds the necessary rights to the content to be translated and that its translation and transmission to the translation service does not infringe the rights of third parties;
5. not to write personal data into store content where this is not necessary for the presentation of the store, and in particular no special categories of personal data within the meaning of Article 9 GDPR;
6. to review, itself or through others, the translations produced of legally relevant texts before publication (Section 6.3);
7. to notify the provider of malfunctions without undue delay and with a comprehensible description;
8. not to misuse the App, in particular not to use it for the translation of unlawful content and not in a manner that impairs the operation of the App or of the services used.

If the merchant fails to comply with these obligations, the provider is released from its performance obligations to the extent that performance thereby becomes impossible or unreasonable.

Section 6 Machine Translation — Quality Disclaimer

This section is central to understanding the service. It describes what the App can and cannot do.

6.1 Fully Automated Generation

All translations are generated fully automatically by a language model. Human translation, review, correction or approval does not take place and is not part of the contract.

6.2 No Entitlement to Freedom from Errors

The provider owes the performance of machine translation, not a particular translation result. There is no entitlement to a translation that is free from errors, complete, stylistically appropriate, technically accurate or "correct" in any particular sense.

Machine translations may in particular:

• render terms incorrectly or ambiguously, in particular technical terms, product designations, measurements and material specifications;
• alter or reverse the meaning of a sentence, or lose negations;
• omit parts of a text or add content that does not appear in the source text;
• fail to observe country-specific conventions, for example in forms of address and in date, number and currency formats;
• alter legally relevant wording in such a way that its legal meaning changes.

6.3 The Merchant's Duty to Review Legally Relevant Texts

The merchant is obliged to review, itself or through others, the translations of legally relevant texts produced by the App before they are published.

Legally relevant texts are in particular:

• general terms and conditions and contractual terms,
• right-of-withdrawal notice and model withdrawal form,
• the store's privacy policy,
• legal notice and provider identification (Impressum),
• shipping, delivery, return and refund terms,
• price, unit price and shipping cost information,
• mandatory product information, in particular safety, warning, ingredient, allergen, energy, textile labelling and age rating notices,
• information on guarantees and statutory warranty rights,
• information that must be provided in a particular form or language under consumer protection law.

For such texts, an incorrect translation may lead to legal infringements for which the merchant is answerable to authorities, competitors and consumers. Responsibility for the accuracy and legal compliance of the content published in the store lies with the merchant in all cases; it does not pass to the provider through the use of the App.

The provider expressly recommends that legally relevant texts should not be machine translated but instead drafted independently in each target language or translated by a qualified professional. The merchant may exclude these content types from translation in the App's settings.

6.4 No Defect

Deviations of the machine translation from a human translation do not constitute a defect in performance, provided that the App has carried out the translation in a technically proper manner and has written the result back to the store in full.

Section 7 Availability

7.1 Targeted Availability

The provider aims for a high level of availability of the App. No particular availability rate is guaranteed. There is no service level agreement.

7.2 Maintenance

The provider may temporarily interrupt the App for maintenance purposes. Plannable maintenance work is carried out outside normal business hours where possible and announced to the merchant with reasonable advance notice.

7.3 Dependence on Third-Party Providers

The App depends on the availability of the Shopify Admin API, of the translation service used, and of the hosting and database services. If one of these services fails, the App is executed with delay or not at all. Such a failure lies outside the provider's sphere of influence. The provider will inform the merchant about malfunctions of longer duration.

7.4 Processing Time

Translation jobs are processed in a queue. No particular processing time is guaranteed; it depends in particular on the size of the job and on the load on the translation service.

Section 8 Rights in the Content

The merchant remains the holder of all rights in the source texts it provides. The provider receives the right, necessary for the performance of the contract, to reproduce and store this content and to transmit it to the translation service.

The merchant receives all rights in the translations produced, to the extent that the provider is able to dispose of them. The provider asserts no rights of its own in the translations.

The provider does not use the merchant's content for its own purposes, in particular not for training its own models and not for providing services to other merchants. The cache for repetitions is kept separately per store; no store is given access to cached translations of another store.

Section 9 Warranty and Liability

9.1 Warranty

The provider warrants that the App materially conforms to the description of services in Section 3. The characteristics of the translations produced are governed by Section 6; deviations within the meaning of Section 6.4 do not constitute a defect.

9.2 Unlimited Liability

The provider is liable without limitation

• for intent and gross negligence,
• for injury to life, body or health,
• under the provisions of the German Product Liability Act,
• to the extent of any guarantee it has assumed,
• in the event of fraudulent concealment of a defect.

9.3 Liability in Cases of Ordinary Negligence

In cases of ordinary negligence, the provider is liable only for breach of material contractual obligations (Kardinalpflichten), that is, obligations whose fulfilment is what makes the proper performance of the contract possible in the first place and on whose observance the merchant may regularly rely. In such cases, liability is limited to the damage typical for this type of contract and foreseeable, but in any event to no more than the total fees paid by the merchant to the provider in the twelve months preceding the event giving rise to the damage. The cases listed in section 9.2 remain unaffected — in particular intent, gross negligence, injury to life, body or health, and mandatory liability under the German Product Liability Act.

9.4 Exclusion in All Other Respects

Any further liability of the provider is excluded. In cases of ordinary negligence, liability is excluded in particular for lost profit, savings not realised, indirect damage and consequential damage.

9.5 Liability for Translation Results

Subject to Sections 9.2 and 9.3, the provider is not liable for damage incurred by the merchant as a result of a machine generated translation being substantively inaccurate. This applies in particular to cease-and-desist warnings, administrative fines, contractual penalties, official measures and third-party claims that are based on an incorrect translation of legally relevant texts within the meaning of Section 6.3, to the extent that the merchant has failed to comply with its duty to review under Section 6.3.

9.6 Data Backup

The merchant remains responsible for backing up its own store data. The provider recommends creating a backup of the existing store content before translations are written back for the first time.

Section 10 Term and Termination

10.1 Term

The contract runs for an indefinite period. The billing period is determined by Shopify's billing mechanics.

10.2 Termination by the Merchant

The merchant may terminate the contract at any time by ending the subscription via Shopify or uninstalling the App. Termination takes effect at the end of the current billing period. Base fees already paid are not refunded on a pro rata basis. Usage-based fees incurred up to the point at which termination takes effect remain payable.

10.3 Termination by the Provider

The provider may terminate the contract on 30 days' notice with effect from the end of a billing period.

10.4 Termination for Cause

The right to terminate for good cause remains unaffected. Good cause exists for the provider in particular where the merchant uses the App abusively, breaches Section 5(4), (5) or (8), or falls into substantial arrears with payment.

10.5 Consequences of Termination

After the contract ends, the merchant's data is deleted in accordance with the privacy policy and the data processing agreement. Translations already written back to the store remain in the merchant's store and continue to be available to it; they are not removed by uninstalling the App.

Section 11 Changes to the Services and to These Terms

11.1 Changes to the App

The provider may develop the App further and modify individual functions, provided that the contractually owed purpose of the service is preserved and the change is reasonable for the merchant.

11.2 Changes to These Terms and to Prices

The provider may change these terms of service and the prices with effect for the future. It shall notify the merchant of changes at least 30 days before they take effect. If the merchant does not object before the changes take effect, or continues to use the App thereafter, the amended terms are deemed accepted. The provider shall point out the significance of silence in the notification. If the merchant objects, either party may terminate the contract with effect from the date on which the change takes effect.

Section 12 Confidentiality

Both parties shall treat confidential information of the other party as confidential and use it only for the performance of this contract. The obligation applies for the term of the contract and for three years thereafter. It does not apply to information that is publicly known, that was already known to the receiving party, or that must be disclosed by virtue of a statutory obligation.

Section 13 Data Protection

The processing of personal data is described in the privacy policy, available at https://app.gotranslate.app/privacy.

Where the provider processes personal data on behalf of the merchant, the data processing agreement pursuant to Article 28 GDPR applies, available at https://app.gotranslate.app/dpa. It forms part of this contract.

Section 14 Final Provisions

14.1 Governing Law

The law of the Federal Republic of Germany applies, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG) and of the conflict-of-laws rules of private international law.

14.2 Place of Jurisdiction

The exclusive place of jurisdiction for all disputes arising from this contract is Günzburg, Germany; jurisdiction therefore follows the registered seat of the provider. This applies provided that the merchant is a merchant within the meaning of the German Commercial Code, a legal person under public law or a special fund under public law.

14.3 Dispute Resolution

The provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body.

14.4 Text Form

Amendments and additions to this contract require text form (Textform within the meaning of Section 126b BGB). This also applies to the waiver of this clause.

14.5 Severability

Should any provision of this contract be or become invalid, the validity of the remaining provisions remains unaffected.

This English version is a translation. In the event of any discrepancy, the German version at https://app.gotranslate.app/terms prevails.

Annex — Sources consulted

All sources were accessed on 23 August 2026.

Prices and billing mechanics in Section 4 correspond to the pricing logic and the billing configuration in the App's source code (as at 23 August 2026): base fee EUR 9.99, included allowance 200,000 characters per billing period, final price EUR 29.00 per 1,000,000 characters, price factor for cache hits 0.2 (equivalent to an 80% discount), spending cap EUR 250.00, trial period 7 days.

Status: September 5, 2026 · Version: 1.2